We want every experience at Meso to be clear, fair, and uncomplicated. These policies exist to protect your time, our team, and the studio we share. If you have any questions before booking, please reach out — we would rather answer them upfront than leave anything uncertain.
Section 1 — Workshops
Can I reschedule my workshop?
Reschedule requests made 2 weeks or more before your session are accommodated at no cost. Requests made less than 2 weeks before your session are reviewed case by case — if approved, a $20 administrative fee applies.
Can I cancel my pottery workshop and get a refund?
Cancellations made 2 weeks or more before your session receive a full refund of class fees excluding third-party platform commissions. Cancellations made less than 2 weeks before your session cannot be refunded.
What happens if I am unwell before my pottery class?
We will postpone your session to a weekday slot with a fee of $20 per participant
Can someone else attend my pottery class in my place?
Yes, class swaps are allowed.
What happens if I do not show up for my booked class?
No-shows are treated as attended sessions and cannot be refunded, rescheduled, or transferred.
Can I make plates in a pottery workshop at Meso?
Plates have a higher tendency to crack during firing and are generally not recommended during our workshops. You are welcome to attempt them.
Section 2 — Courses & The Practice Membership
Can I get a refund after purchasing a pottery course?
Courses are non refundable if it commences in less than 3 days. Membership plans are non-refundable after it commences. We encourage you to reach out before booking if you have any enquiries.
What happens to unused sessions in my pottery course?
The Practice sessions allows up to 5 hours of carry forward upon membership renewal and unused sessons cannot be refunded.
Can I share my pottery course package with someone else?
No, packages are non-transferable and for the enrolled student’s use only.
What happens if I missed a lesson?
Missed a session? We will try to schedule a make-up lesson with our next intake. Do keep in mind that the curriculum may differ slightly depending on where the group is in the programme at that point.
When does my pottery course or membership plan expire?
Validity begins from the date of payment. We do not send reminders so please note your own expiry date. Upon expiry you may take home your tool set, remaining clay, and any greenware. All uncollected belongings may be disposed of after the expiry date.
What are the studio etiquettes at Meso Ceramics?
Students are expected to clean up their workspace, wheels, tools, and general area at the end of every session. All equipment should be returned to its original location. A general purpose mop is provided and students are expected to leave the work area as how they found it.
Section 3 — Fired Works
How long does it take for my pottery pieces to be ready?
Wheel Throwing Experience, Matcha Making & Pottery Painting takes 8 – 12 weeks for it to be ready from day of workshop.
For Mini Pottery, 4 weeks.
We will announce when they are ready for pickup.
Will my pottery piece look exactly as I made it after firing?
Handmade pieces may show minor variations after firing. All pieces shrink by up to 30% in height and width. Glaze colours may differ slightly from tile samples due to kiln conditions.
What happens if I do not collect my finished pottery pieces?
All unclaimed pieces will be discarded or donated 4 weeks after the collection window closes.
Why is there a crack beneath my pot?
The studio and its team are not responsible for cracks that forms after the workshop as clay material are inherently unpredictable. No guarantee is offered regarding the final quality of your work. Replacements are evaluated individually. Generally the pot will still be functional if there are no cracks internally.
Section 4 — Studio Etiquette
Can I bring a friend or family member to watch my pottery class?
Only participating students are permitted inside the studio. Only guardians are allowed for underage children.
Can I bring food or drinks into the pottery studio?
No food or drinks are allowed inside the studio. Only clear water is allowed. We seek you kind understanding.